What's Happening?
In the US, domestic shipments have experienced periodic slowdowns in certain areas due to varying factors (weather, staffing, backlogs, etc...). USPS, in particular, has slowed services and changed staffing in some regions. This has made predicting a delivery date accurately difficult for not only e-commerce stores but for shipping carriers as well.
For packages being shipped internationally, the same obstacles have impacted shipping speeds. However, in addition to the above, some countries have put into place different COVID protocols and may be experiencing a surge in infection that impacts staffing and can slow shipping. Delays at ports have also created an accumulation of goods in US customs, often stopping packages for as much as a month.
Why was my package shipped with this carrier?
Pantastic is an e-commerce store that brings various independent brands together to sell their goods. Because of this, Pantastic cannot dictate which shipper the brands use. However, if the brand offers multiple shipping options for the product/s you are ordering, we display them upon checkout.
Generally, when a brand offers free shipping, the service is provided by USPS. Brands favor using the USPS because the shipping cost for customers is, in some cases, dramatically cheaper if not altogether free.
What is Pantastic doing about this?
We ask brands in our network to get orders to shipping carriers as quickly as possible so packages have plenty of time to travel during this difficult time. You can find more information about tracking Pantastic orders and what to do if you believe an order is missing in our FAQ.
Once a shipper has your package, only the shipper can provide progress updates or speed up delivery.
Pantastic will ask brands to open investigations with the shipping carrier if a package's movement delay exceeds 14 days for domestic orders and 21 days for international orders. Generally, these are the maximum a shipment will get "stuck" in one place. Usually, the amount of time is much shorter.
What can I do about this?
Unfortunately, there isn't much you can do. Please have patience with us as we work to ensure you have the products you need. If you are placing more orders, place them as quickly as possible. If you have ordered items for specific events or holidays, please have an alternate plan in mind if the products do not arrive in time.
We apologize for this inconvenience and thank you for your patience during this difficult time.